Refund policy

In accordance with art. 64 and following of the Legislative Decree 6 September 2005, n. 206, if the customer is a consumer (that is a natural person who buys the goods for purposes not related to his professional activity, or does not make the purchase indicating in the order form to Sestamarcia Racing Parts a reference of VAT number), has the right to withdraw from the purchase contract for any reason, without penalty and except as indicated in point 3 below.

1. To exercise this right, the customer must send an email with acknowledgement of receipt within 14 days from the date of receipt of the goods to vendite@sestamarcia.com
   
   The goods must be returned to our warehouses located in:
   
   Sestamarcia Racing Parts Italia SRL
   Via Consolare, 101
   47924 Rimini (RN)
   Italia
   
   
2. Upon receipt of the email, Sestamarcia Racing Parts will send to the customer the relevant provisions.
   
   The right of withdrawal is in any case subject to the following mandatory conditions:
   
   - the right applies   to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased (eg: accessories, attachments, etc...);
   or the purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals, cables, etc...); to limit damage to the original packaging, we recommend, whenever possible, to insert it in a second box, should avoid in all cases the affixing of labels or adhesive tapes directly on the original packaging of the product;
   
   - the shipping costs related to the return of the goods shall be borne by the customer;
   
   - shipping, until the acknowledgement of receipt in our warehouse, is under the full responsibility of the customer;
   
   - in case of damage of the goods during transport, Sestamarcia Racing Parts will notify the customer of the event (within 5 working days from receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier chosen by him and obtain reimbursement of the value of the goods (if insured); in this case, the product will be made available to the customer for its return, simultaneously cancelling the request for withdrawal;
   
   - Sestamarcia Racing Parts Italia is not responsible in any way for damage or theft/ loss of goods returned with uninsured shipments;
   
   
   
3. Without prejudice to any repair costs for damage to the original packaging, Sestamarcia Racing Parts Italia will refund the customer the amount already paid, including shipping costs (with the exception of additional costs such as cash on delivery or all collection expenses in general, and any order handling and/or refund fees incurred by Sestamarcia Racing Parts) within 14 days from the return of the goods, by means of a procedure for the reversal of the amount charged to the Credit Card (3% of the total order in invoice for Visa collection costs), issuance Discount Voucher to be spent on subsequent purchases at www.sestamarcia.com, or by Bank Transfer (deducting the cost of the transfer for reimbursement). In the latter case, it will be the customer’s responsibility to provide promptly the bank details on which to obtain the refund (IBAN Cod. ABI - CAB - Current account of the holder of the order).
   
   
4. The the right of withdrawal falls out completely, due to lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where Sestamarcia Racing Parts Italia verify:
   
   - the Verify the lack of outer packaging and/or the original inner packaging;
   
   - the absence of integral elements of the product (accessories, cables, manuals, parts,...) or anomalies in the product itself;
   
   - the damage of the product for reasons other than its transport.
   
   
5. The consumer cannot exercise the right of withdrawal if he purchases for purposes related to his business or professional activity, that is where he purchased with VAT number, with the issuance of an invoice.

In the event of revocation of the right of withdrawal, Sestamarcia Racing Parts will return to the sender the goods purchased, charging the same shipping costs and any other cost incurred.