FAQ
Payment Methods and Billing
Which payment methods do you accept?
Which payment methods do you accept?
The available payment methods are displayed directly at checkout. You can pay using the main payment options supported by our store, such as credit/debit cards, PayPal, and other methods available at the time of purchase.
Are online payments secure?
Are online payments secure?
Yes. Online purchases are processed through secure payment systems and a protected connection. Payment details are handled by authorized payment providers and are not stored directly by Sestamarcia Racing Parts.
Are all prices shown online inclusive of VAT?
Are all prices shown online inclusive of VAT?
For purchases shipped to Italy and the European Union, prices are displayed according to the applicable tax settings. For shipments outside the EU, any taxes, duties or customs charges may be imposed by the destination country and are payable by the recipient, unless otherwise indicated at checkout.
Can I request an invoice?
Can I request an invoice?
Yes, you can request an invoice by entering the correct billing details when placing your order or by contacting us immediately after ordering. To ensure the invoice is issued correctly, please make sure all details are complete and accurate.
Shipping and Delivery
How long does shipping take?
How long does shipping take?
Orders are prepared as quickly as possible. For deliveries within Italy, once the parcel has been handed over to the courier, delivery generally takes 24/48 business hours, except for special areas, islands, remote locations or delays beyond the control of Sestamarcia Racing Parts.
Can I track my parcel?
Can I track my parcel?
When available, you will receive the information needed to track your shipment directly with the appointed courier. Tracking allows you to check the delivery status after the parcel has been handed over to the courier.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If the order has not yet been dispatched, contact us as soon as possible with your order number and the new address. Once the parcel has been handed over to the courier, changes may no longer be possible or may depend on the courier's policies.
Will I have to pay customs duties if I order from outside the European Union?
Will I have to pay customs duties if I order from outside the European Union?
Yes. Purchases made outside the European Union require payment of customs duties. To find out the applicable duty rate, contact the customs office in your country and specify the type of goods you are importing.
How much does shipping cost within Italy?
How much does shipping cost within Italy?
Shipping within Italy costs €7.00 for orders below €150. Shipping is free for orders of €150 or more.
Do you ship internationally?
Do you ship internationally?
Yes, we also ship internationally. Rates and available shipping options may vary depending on the destination, parcel weight and volume, and the type of product ordered. The final shipping cost is shown at checkout before you confirm your order.
Which couriers do you use?
Which couriers do you use?
We use reliable couriers such as GLS for many domestic shipments and DHL for various international shipments. The courier may vary depending on the destination and the characteristics of the order.