FAQ
Payment and billing methods
What payment methods are accepted?
What payment methods are accepted?
The online shop Sestamarcia accepts payments by credit cards and prepaid Visa, MasterCard through payment gateway Stripe, with Alma, a flexible payment service that allows you to pay in monthly installments, with PayPal, with bank transfer, with PostePay refills and with cash on delivery. For purchases in Italy, the cash on delivery payment has an increase on the total purchase price of € 5.00. In case of orders with a value of more than € 500 we reserve the right to request a deposit by bank transfer. For further details, please see the section on Payment Methods.
Are the prices I see online all with VAT?
Are the prices I see online all with VAT?
In the article sheet are indicated two prices, for the whole European Union the prices to be taken into account are TAXES INCLUDED while for all purchases made outside of the European Union the prices to be taken into account are TAXES EXCLUDED.
Is it possible to receive an invoice?
Is it possible to receive an invoice?
YES, you can receive the invoice indicating it during the purchase.
È possibile ricevere la fattura?
È possibile ricevere la fattura?
Sì, è possibile richiedere fattura inserendo correttamente i dati fiscali durante l’acquisto o contattandoci subito dopo l’ordine. Per una corretta emissione della fattura, assicurati che i dati siano completi e corretti.
Shipping and delivery
What are the shipping times?
What are the shipping times?
The packages for domestic shipments are all entrusted to GLS that guarantees delivery in 24/48 hours, excluding weekends, throughout Italy.
Can I see my package?
Can I see my package?
YES, all shipments within the country are entrusted to the courier GLS. To check the status, simply go to www.gls-italy.com and enter the 9 digit tracking code that will be issued at the time of shipment, identified by the wording SMXXXXXXXXXXX, in the appropriate field.
Can I change the destination address if I have given an address at the time of registration?
Can I change the destination address if I have given an address at the time of registration?
YES, it is possible by entering the new address in the various cart steps.
When do I buy outside the European community have to pay duties?
When do I buy outside the European community have to pay duties?
If all purchases that are made outside the European Union require the payment of duty, to know the % of duty you need to contact the customs office of your state indicating the type of goods you are importing.
Quanto costa la spedizione in Italia?
Quanto costa la spedizione in Italia?
In Italia la spedizione ha un costo di 7,00€ per ordini inferiori a 150€. Per ordini pari o superiori a 150€, la spedizione in Italia è gratuita.
Spedite anche all’estero?
Spedite anche all’estero?
Sì, spediamo anche all’estero. Le tariffe e le opzioni disponibili possono variare in base alla destinazione, al peso, al volume del pacco e alla tipologia di prodotto ordinato. Il costo definitivo viene mostrato al checkout prima della conferma dell’ordine.
Quali corrieri utilizzate?
Quali corrieri utilizzate?
Utilizziamo corrieri affidabili come GLS per molte spedizioni nazionali e DHL per diverse spedizioni internazionali. Il corriere può variare in base alla destinazione e alle caratteristiche dell’ordine.