Faq
Payment and billing methods
What payment methods are accepted?
What payment methods are accepted?
The online shop Sestamarcia accepts payments by credit cards and prepaid Visa, MasterCard through payment gateway Stripe, with Alma, a flexible payment service that allows you to pay in monthly installments, with PayPal, with bank transfer, with PostePay refills and with cash on delivery. For purchases in Italy, the cash on delivery payment has an increase on the total purchase price of € 5.00. In case of orders with a value of more than € 500 we reserve the right to request a deposit by bank transfer. For further details, please see the section on Payment Methods.
Are the prices I see online all with VAT?
Are the prices I see online all with VAT?
In the article sheet are indicated two prices, for the whole European Union the prices to be taken into account are TAXES INCLUDED while for all purchases made outside of the European Union the prices to be taken into account are TAXES EXCLUDED.
Is it possible to receive an invoice?
Is it possible to receive an invoice?
YES, you can receive the invoice indicating it during the purchase.
Shipping and delivery
What are the shipping times?
What are the shipping times?
The packages for domestic shipments are all entrusted to GLS that guarantees delivery in 24/48 hours, excluding weekends, throughout Italy.
Can I see my package?
Can I see my package?
YES, all shipments within the country are entrusted to the courier GLS. To check the status, simply go to www.gls-italy.com and enter the 9 digit tracking code that will be issued at the time of shipment, identified by the wording SMXXXXXXXXXXX, in the appropriate field.
Can I change the destination address if I have given an address at the time of registration?
Can I change the destination address if I have given an address at the time of registration?
YES, it is possible by entering the new address in the various cart steps.
When do I buy outside the European community have to pay duties?
When do I buy outside the European community have to pay duties?
If all purchases that are made outside the European Union require the payment of duty, to know the % of duty you need to contact the customs office of your state indicating the type of goods you are importing.
Products and warranty
Are the product photos real?
Are the product photos real?
NO, not all photos are real because they are almost always taken from the manufacturers' websites so if the manufacturer itself uses a generic photo, we will use a generic photo. We reserve the right to put real photos only for particular products or that we consider more interesting than others.
Are the products you sell covered by warranty?
Are the products you sell covered by warranty?
YES, all items are covered by 2 years warranty as required by law, except for racing products for exclusive use track, in this case the guarantee is not present.
Search and purchase of products
How can I find the product I am looking for?
How can I find the product I am looking for?
Starting from the Home Page, there are several possibilities. It is possible to click on the windows that report the products in evidence or the latest news to access the desired category. You can use the navigation menu by clicking on the category of interest and then navigating through it with the help of the filters on the left. If you are looking for a specific product, you can type the code in the search box at the top of the page.
How can I buy the products that interest me?
How can I buy the products that interest me?
Buying on the Sestamarcia online shop is fast and immediate. From the product tab you can add the products chosen to your cart with the "Add to cart" button, after selecting the desired quantities and options. After the click, the contents of the shopping cart will be displayed, at this point you can continue shopping, view the shopping cart or finish the purchase by clicking on "Go to Checkout". The items saved in the cart will be displayed by clicking on the menu at the top "Cart". To complete the order, simply click on "Proceed to checkout" within the shopping cart page, where you can also change the quantity of items to be purchased, or remove them by clicking on the "X" button. To complete the purchase as a registered user, simply log in to retrieve your personal information or register on the site if you have not done so before. In the next step you will be able to choose between the payment methods available credit card, paypal, bank transfer, postepay or cash on delivery (the latter only for shipments within Italy). Finally, select the type of shipment you want. Sestamarcia reminds you that payment is completely secure, as credit card details are protected from unauthorized access by the encrypted transfer of data SSL ('Secure Socket Layer'), not accessible to third parties. After proper verification of the transaction, the order information will be sent to www.sestmarcia.com and a thank you message will inform that the purchase has been successfully completed.